Terms of service

1. The agreement

These Terms of Service (“Terms”) are a binding contract between you and Zonelytix (“Zonelytix”, “we”, “us”). Zonelytix is the trading name of the company that operates the Service. Its registered details are available on request at legal@zonelytix.com.

They apply to zonelytix.com, the Zonelytix web application, the Zonelytix Telegram bot and public channel, the Zonelytix API and webhooks, and the Zonelytix Bridge Expert Advisor (together, the “Service”).

By creating an account, subscribing to a plan, installing the Expert Advisor, connecting the Telegram bot, calling the API or otherwise using the Service, you agree to these Terms and to the documents they incorporate: the Risk disclosure, the Disclaimer, the Privacy policy, the Refund policy, the Cookie policy, the Rewards rules, the Community guidelines, the Expert Advisor licence and the API and webhook terms. If there is a conflict, the more specific document governs the feature it describes, and these Terms govern everything else. If you do not agree, do not use the Service.

If you use the Service on behalf of a company or another person, you confirm that you have authority to bind them, and “you” includes them.

2. What Zonelytix is and is not

Zonelytix is a software and analysis tool. It detects support and resistance zones from market data, scores them with a statistical model, generates plain-language explanations with an AI model, and publishes trade setups (“signals”) according to fixed, published rules that apply identically to every member on the same plan. Nothing is produced for you individually.

Zonelytix is not an investment adviser, commodity trading adviser, financial adviser, portfolio manager, broker, dealer, exchange, introducing broker, money transmitter, custodian or financial institution of any kind, and is not registered, licensed or authorised as one in any jurisdiction. Nothing in the Service is personalised investment advice, a recommendation, a solicitation or an offer to buy or sell any instrument, or an invitation to engage in any investment activity. The Service does not know your financial situation, objectives, experience or risk tolerance and does not take them into account.

Zonelytix never holds your money, never has access to your broker account, never connects to your broker and never places an order. Any trade is placed by software running on your own device or server, under settings you chose, with a broker you chose and a relationship you alone have with that broker.

Everything the Service produces, including signals, zone scores, AI explanations, outlooks, playbook articles, simulator results, challenge plans, morning briefs and the public track record, is educational analysis, not financial advice. Trading involves a substantial risk of loss. If you are unsure whether trading is suitable for you, consult a professional who is licensed to advise you in your country.

3. Eligibility, restricted jurisdictions and accounts

Who may use the Service

• You must be at least 18 years old, or the age of majority where you live if higher, and legally able to enter into this agreement.
• You must not be located in, organised in, or a resident or national of Cuba, Iran, North Korea, Syria and the Crimea, Donetsk, Luhansk, Kherson and Zaporizhzhia regions of Ukraine, or any other country or region subject to comprehensive sanctions, and you must not be a person listed on a sanctions list maintained by the United Nations, the United States, the United Kingdom or the European Union or otherwise a person we are prohibited from dealing with.
• You are responsible for confirming that using the Service, and in particular automated execution, is lawful where you live. We may block, limit or withhold features by country where our legal advisers recommend it, including automated execution, the public API or reward payouts for residents of particular jurisdictions, and we may ask you to confirm your country of residence.
• Where you access the Service from a jurisdiction in which it is not offered, you do so on your own initiative and at your own risk, and these Terms still apply.

Your account

• You must give accurate information when registering and keep it current. Sign-in is by email or Google only.
• You are responsible for keeping your credentials, Expert Advisor licence keys, API keys and Telegram connection secure, and for everything that happens under your account. Tell us at once at security@zonelytix.com if you suspect unauthorised use.
• One person, one account. Duplicate or linked accounts may be closed and are disqualified from rewards.
• Your public username is generated automatically and never displays your real name, email or wallet. You may not impersonate anyone or claim an affiliation you do not have.
• Accounts are personal. You may not transfer or sell an account, a plan, a licence key or an API key.

4. Plans, billing and renewals

The features and limits of each plan are shown on the pricing page. Limits are enforced by our servers on every request, including Expert Advisor polls and API calls. We may change plan limits and prices; changes to a paid plan apply from the next billing period and we will notify you at least 14 days before they take effect.

• No free trial. Choosing a paid plan means paying from day one. The public track record, the free tier and the profit simulator exist so you can evaluate the Service before paying.
• Payments are processed by Whop. Whop’s terms also apply to the payment. We do not see or store full card numbers.
• Automatic renewal. Subscriptions renew monthly or yearly at the then-current price until cancelled. You authorise the recurring charge when you subscribe. Cancel any time before renewal from Settings → Billing or your Whop account; access continues to the end of the paid period. We remind you by email before every yearly renewal and before the first renewal of a monthly plan.
• Upgrades take effect immediately and are charged pro rata for the remainder of the period. Downgrades take effect at the next renewal.
• Failed payments get a 3-day grace period, after which the account falls back to the Free plan. The Expert Advisor stops taking new trades but never closes open positions.
• Founding member pricing is a discounted monthly price that stays in force for as long as the subscription remains continuously active. It ends if the subscription lapses, is refunded or is cancelled, and it is not transferable.
• Prices are in US dollars and exclude VAT, sales tax or similar taxes that we or the payment processor must collect, which are added at checkout where applicable. You are responsible for any other taxes, bank charges and currency-conversion fees.
• Promotional codes and plan rewards are applied on top of what you pay, have no cash value, may not be combined unless we say so and may be withdrawn if obtained in breach of these Terms or the Rewards rules.

5. Right of withdrawal and refunds

Refunds follow the Refund policy: a 48-hour full refund on a first purchase if no signals were used, and no refunds on renewals.

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you also have a statutory right to withdraw from a distance contract within 14 days of subscribing without giving a reason. By subscribing you expressly request that we start providing the Service immediately, during the withdrawal period, and you acknowledge that if you withdraw after the Service has started you will be refunded the price paid less an amount proportionate to the part of the subscription period that has elapsed. The Refund policy explains how to exercise this right. Nothing in these Terms limits any consumer right that cannot be waived under the law of the country where you live.

6. Execution through your own MT5

Tap to execute and full auto work through the Zonelytix Bridge Expert Advisor (“EA”) that you install on your own MetaTrader 5 terminal or VPS under the Expert Advisor licence. The EA polls our API for signals and approvals, calculates a lot size from the balance it reads locally and the risk settings you saved in the dashboard, and places orders with your broker. We never receive your broker credentials and cannot act on your account.

• You are responsible for your settings. Risk per trade, maximum trades, daily loss stop, sessions, news filter, symbols, timeframes, execution mode, the master execution switch and every other setting are yours and are made in the dashboard. The EA follows them exactly, including when they produce losses. A setting entered by mistake is executed as written.
• You are responsible for your execution environment: the terminal, the VPS, the internet connection, the broker, its spreads, slippage, requotes, swap, commissions, trading hours and margin rules. Fills will differ from published levels because every broker’s feed differs.
• You are responsible for your broker and firm rules. Confirm that your broker and, if applicable, your prop firm permit Expert Advisors, the symbols you trade and the way you use them.
• Pausing is your responsibility too. The master execution switch in the dashboard stops new trades; it does not close open positions. If you want nothing executed, switch it off and verify in your terminal.
• Licence keys are tied to your account and to specific MT5 account numbers. Sharing, reselling or reverse engineering the EA is prohibited.
• If the EA goes offline we try to notify you, but we do not monitor your positions and are not responsible for anything that happens while it is offline, while our API is unavailable, or while a signal or approval is delayed.

7. Risk acknowledgement

Before tap to execute or full auto can be switched on, you must read the Risk disclosure and confirm, by ticking a box in the app, that you understand that automated execution can lose money quickly, that you alone chose the settings and the broker, and that Zonelytix does not guarantee any result. We keep a record of the time and version of that acknowledgement.

You confirm that you will only trade with money you can afford to lose, that you understand leveraged trading in forex, metals, indices and crypto carries a high risk of losing your deposit and, with some brokers, more than your deposit, and that you have the knowledge and experience to evaluate the risks of the instruments you trade.

8. Track record and hypothetical results

The public track record lists every signal with its outcome 10 minutes after it closes. Results are expressed in R, computed from the published levels with a fixed outcome model, and include the spread at signal time but not commission, slippage or swap. They are not the results of any real account, and your results will differ.

Simulator results, backtests, strength-band statistics, equity curves and challenge plan estimates are hypothetical. Hypothetical results have inherent limitations: they are prepared with the benefit of hindsight, do not involve financial risk, and do not reflect the effect of real market conditions or of real losses on a trader’s decisions. Past performance, real or hypothetical, does not guarantee future results. We never promise a win rate, a return or a pass. The full statement is in the Disclaimer.

9. Prop firm mode and challenge plans

Prop firm mode applies rules you enter, or a preset you choose, to the EA. Presets describe a firm’s rules as we last understood them on the date shown; firms change rules often and we do not warrant that a preset is current or complete. You must confirm your firm’s current rules and whether it permits Expert Advisors, copy trading, trading the same setups across accounts, or trading during news.

AI challenge plans are suggested settings produced by historical simulation. A pass probability is an estimate from simulation, never a promise. You review and accept a plan before the EA follows it and remain responsible for it. Zonelytix is not affiliated with, endorsed by or responsible for any prop firm and does not guarantee that you will pass, keep, or be paid by any challenge or funded account.

10. AI-generated content

Zone explanations, Ask AI answers, outlooks, morning briefs, playbook summaries and challenge plan narratives are produced by a large language model from structured market data and our own analysis. AI-generated content is labelled as such in the app.

• It can be wrong, incomplete, out of date or confidently mistaken. It is not reviewed by a person before you see it.
• It is general information generated from the same inputs for everyone and is not a recommendation to you.
• Ask AI answers only questions about zones, signals and the Service. It is not designed to give, and you must not rely on it for, investment, legal, tax or financial advice.
• We may use your questions, without your account details, to improve prompts and detect abuse, as described in the Privacy policy.

11. Telegram, email and push messages

Signals, updates, alerts, digests and renewal notices are delivered through the channels you enable: the in-app feed, Telegram private messages from the Zonelytix bot, email and web push. By connecting a channel you consent to receive these messages, which are part of the Service and not marketing. Marketing emails are separate, sent only with your consent and carry an unsubscribe link.

• Telegram is operated by a third party under its own terms. We cannot guarantee delivery, ordering or timing on their networks, and we may be rate-limited by them.
• Messages are for you alone. Forwarding, screenshotting or re-posting signals outside your own account is a breach of these Terms. Each message carries a short code that lets us trace shared screenshots.
• Commands you send to the bot are processed to carry out the command. The bot does not read other chats and is not added to groups by us.
• Disconnecting a channel in Settings stops messages on that channel. Deleting your account disconnects every channel.

12. Community contributions and licence

Paid members may submit zones, ideas, analysis posts, votes and bug reports (“Contributions”). You keep ownership of your Contributions. By submitting them you grant Zonelytix a worldwide, perpetual, irrevocable, sublicensable, royalty-free licence to store, score, display, reproduce, adapt and use them to operate, promote and improve the Service, including using submitted zones and their scored outcomes to train, validate and evaluate the scoring model and showing validated zones to other members as community zones under your username.

Contributions must be your own work, lawful, and free of anyone else’s confidential information or intellectual property. They must follow the Community guidelines. We may remove any Contribution and may moderate, rank or hide it at our discretion. Rewards for Contributions are governed by the Rewards rules. Contributions are the opinions of their authors and are never advice from Zonelytix.

13. Acceptable use

You agree not to:

• redistribute, resell, broadcast, publish or share signals, zones, analysis, AI content or Telegram messages outside your own account, or operate a signal service, copy-trading service, group or channel based on them;
• scrape, crawl, bulk-download or systematically extract content from the Service, or access it by any means other than the interfaces we provide (including the documented API and webhooks within your plan);
• share, sell or circumvent licence keys, API keys, plan limits, rate limits, country restrictions or any technical protection;
• create multiple accounts, vote rings, or otherwise game the leaderboard, feedback board or rewards;
• reverse engineer, decompile, disassemble or modify the EA, the apps or the model except where law expressly permits;
• use the Service, its content or its outputs to train or build a competing model, dataset or product;
• upload malicious code, probe or overload our systems, interfere with the Service, or test its security other than under the Responsible disclosure policy;
• use the Service for anything unlawful, including market manipulation, money laundering, sanctions evasion or trading on information you are not entitled to use;
• misrepresent the Service, its results or your results, for example by presenting hypothetical results as real or by promoting the Service with guaranteed returns.

14. API, webhooks and the Expert Advisor

Use of the public API and webhooks is governed by the API and webhook terms. Use of the Expert Advisor is governed by the Expert Advisor licence. Both are limited, revocable licences for your own account within your plan, and both end when your account or plan ends.

15. Intellectual property and feedback

The Service, including the engine, the model, the apps, the EA, the content, the documentation, the name Zonelytix, the Zone Scouts name and the logos, belongs to Zonelytix or its licensors and is protected by copyright, trademark, database and other laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service for your own personal trading in accordance with these Terms. No other rights are granted, and all rights not expressly granted are reserved.

If you send us feedback, ideas or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without obligation to you, except as the Rewards rules provide for shipped ideas.

Firm names, broker names and exchange names appear only to describe their public rules or data and belong to their owners. MetaTrader and MQL5 are trademarks of MetaQuotes Ltd. Zonelytix is not affiliated with or endorsed by any of them.

16. Copyright complaints

If you believe content on the Service infringes your copyright, send a notice to legal@zonelytix.com with: your contact details; a description and the URL of the work you say is infringed; a description and the URL of the infringing material; a statement that you believe in good faith that the use is not authorised; a statement, under penalty of perjury where that applies, that the notice is accurate and that you are the owner or authorised to act for the owner; and your physical or electronic signature. We will remove or disable access to material that a valid notice identifies, notify the member who posted it, and close the accounts of repeat infringers. A member who believes material was removed in error may send a counter-notice with the same information and a consent to the jurisdiction of the courts named below.

17. Third-party services

The Service depends on third parties we do not control: market data providers, crypto exchange APIs, Telegram, email and push providers, Whop, cloud hosting, the AI model provider, blockchain networks and stablecoin issuers used for reward payouts, and MetaTrader. Their availability, accuracy and terms are outside our control, and interruptions or errors on their side may affect the Service. Links to third-party sites are provided for convenience; we do not endorse them and are not responsible for their content. Your relationship with your broker, your prop firm and any exchange is solely between you and them.

18. Beta features and changes to the Service

Features marked beta, preview or experimental are provided for evaluation, may be incomplete or unstable, may change or be removed without notice and are excluded from any service commitment. We may add, change or remove features, symbols, setups, timeframes and limits at any time. We will give reasonable notice of changes that remove a paid feature, and the Refund policy applies if you cancel because of such a change. We do not promise that the Service will be available without interruption, and we may suspend it for maintenance, security or reasons outside our control.

19. No warranty, no guarantee of results

The Service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, accuracy, timeliness and uninterrupted or error-free operation.

We do not warrant that any zone will hold, that any signal will be profitable, that signals will be delivered within any time, that the EA will execute any trade or execute it correctly, that market data will be accurate, that AI content will be correct, or that any prop firm challenge will be passed. No result is guaranteed. Any statement of a probability, a win rate, an average R or a pass probability describes past data or simulation only.

20. Limitation of liability

To the fullest extent permitted by law, Zonelytix and its owners, directors, employees, contractors and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, trading losses, lost opportunity, margin calls, loss of a funded account or challenge fee, lost data, or loss of goodwill, arising out of or related to the Service, its content, any signal, any trade executed or not executed, or these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if advised of the possibility.

Our total aggregate liability for all claims relating to the Service in any 12-month period will not exceed the amount you paid us for the Service in that period, or 100 US dollars if you paid nothing.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages; where that is the case, our liability is limited to the extent permitted. Nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, or for any other liability that cannot be excluded or limited by law. If you are a consumer, nothing in these Terms affects your statutory rights.

21. Indemnity

You will defend, indemnify and hold harmless Zonelytix and its owners, directors, employees and contractors from any claim, loss, liability or expense (including reasonable legal fees) arising from your use of the Service, your trading, your settings, your broker or prop firm relationship, your Contributions, your breach of these Terms or of any law, or your infringement of anyone’s rights. This does not apply to consumers to the extent the law of their country does not permit it.

22. Suspension and termination

You may close your account at any time from Settings → Data; see the Privacy policy for what happens to your data. Closing your account does not refund any period already paid, except as the Refund policy provides.

We may suspend or terminate your access, with or without notice, if you breach these Terms, if we are required to by law or by a payment processor, if fraud, abuse, sanctions exposure or a security risk is suspected, if your account is inactive on the Free plan for more than 12 months, or if we discontinue the Service. Where practical we will tell you why and give you a chance to respond. On termination your licences end, the EA stops receiving signals and approvals, API keys are revoked, and open positions remain yours to manage. Sections that by their nature should survive, including licences you granted, disclaimers, limitation of liability, indemnity and dispute resolution, survive termination.

23. Changes to these Terms

We may update these Terms. Material changes will be announced in the app or by email at least 14 days before they take effect, except where a change is required by law, concerns a new feature, or is needed urgently to address a security or abuse issue. If you do not agree to a change, cancel before it takes effect; continuing to use the Service after the effective date means you accept the new Terms. The version number and “Last updated” date at the top identify the current version, and earlier versions are available on request.

24. Governing law and dispute resolution

These Terms, and any dispute or claim arising out of or in connection with them or the Service, are governed by the laws of the jurisdiction in which the company operating Zonelytix is established, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Talk to us first. Before starting any claim, email legal@zonelytix.com with a description of the dispute and what you want. We will try in good faith to resolve it with you within 30 days, and neither of us will start proceedings before that period ends, except to seek urgent relief or to preserve a limitation period.

Subject to the paragraph below, the courts of that jurisdiction have exclusive jurisdiction over any dispute. If you are a consumer, you keep the benefit of any mandatory consumer protection law of the country where you live, and you may bring a claim in the courts of that country. Consumers in the European Union may also use the European Commission’s online dispute resolution platform; we are not obliged to and do not participate in alternative dispute resolution before a consumer arbitration body unless the law requires it.

To the extent permitted by law, any claim must be brought within one year after it arises, and claims may be brought only in your individual capacity, not as a plaintiff or class member in any purported class, collective or representative proceeding.

25. General terms

• Entire agreement. These Terms and the documents they incorporate are the whole agreement between you and Zonelytix about the Service and replace any earlier agreement or statement, including marketing material.
• Severability. If any part of these Terms is found unenforceable, it will be enforced to the extent permitted and the rest remains in force.
• No waiver. Our failure or delay in enforcing a right is not a waiver of it.
• Assignment. You may not assign or transfer this agreement. We may assign it to an affiliate or to a successor of the business, and will tell you if we do.
• Force majeure. Neither of us is liable for a failure caused by events outside reasonable control, including market closures, exchange or broker outages, third-party platform failures, internet or power failures, cyber-attacks, strikes, war, pandemic or acts of government. Your payment obligations are not affected.
• Notices. We give notices in the app or by email to your account address; you give notices by email to the addresses in these Terms. A notice by email is deemed received the next business day.
• Electronic agreement. You agree that clicking to accept, ticking a box and using the Service are valid ways to form this contract and that we may keep records of it electronically.
• Language. These Terms are written in English. A translation is for convenience only and the English version governs.
• No third-party rights. Nobody other than you and Zonelytix has any right to enforce these Terms.
• Export control. You may not use or export the Service in breach of export control or sanctions laws.
• Relationship. Nothing in these Terms creates a partnership, agency, fiduciary or employment relationship between you and Zonelytix, including under the Rewards programme.

26. Contact

Questions about these Terms: legal@zonelytix.com. Support: support@zonelytix.com. Zonelytix is the trading name of the company that operates the Service. Its registered details are available on request at legal@zonelytix.com.